Privacy policy

PRIVACY POLICY

Ninou, with domicile in Mexico City, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), is responsible for the processing of your personal data.

1. Personal data collected

The personal data we collect directly or through our website hosted on the Shopify platform includes:

Full name
Shipping address
Email address
Phone number
Billing information (tax ID, company name, fiscal address)
Payment information (securely processed by third-party providers, without us having direct access to sensitive data such as full card numbers)

Additionally, we automatically collect:

IP address
Browsing data
Device and browser type
Cookies and similar technologies

2. Purposes of data processing

Primary purposes:

To process purchases made on the website
To manage shipments and deliveries
To process payments through secure platforms
To contact customers regarding their orders
To issue tax receipts

Secondary purposes:

Sending promotions, discounts and updates
Analyzing purchasing behavior to improve user experience
Digital marketing and remarketing

You may object to the use of your data for secondary purposes by sending an email to: weareninou@gmail.com

3. Use of Shopify platform and third parties

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products.

Your data may be stored through Shopify’s data storage, databases, and general Shopify applications, which are protected under international security standards.

We may also use third-party applications and services integrated with Shopify, such as:

Payment gateways (e.g. cards, PayPal, etc.)
Shipping and courier services
Marketing tools (email marketing, ads, analytics)

Each of these providers has their own privacy policies.

4. Data transfers

Your personal data may be transferred without requiring your consent to:

Shipping companies for product delivery
Banks or payment platforms
Authorities when required by law

We do not sell, rent or commercialize your personal information under any circumstances.

5. Use of cookies and tracking technologies

Our website uses cookies, pixels and similar technologies to:

Recognize users
Store preferences
Analyze web traffic
Display personalized advertising

You can disable cookies through your browser settings.

6. ARCO rights

You have the right to:

Access your personal data
Rectify it if it is inaccurate
Request its deletion when it is no longer necessary
Object to its processing

To exercise these rights, you must send a request to: weareninou@gmail.com, including:

Full name
Clear description of the right you wish to exercise
Documents proving your identity

7. Data security

We implement administrative, technical and physical security measures to protect your personal information. However, no system is completely secure, so we cannot guarantee absolute security.

8. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time. Any changes will be available on our website.

9. Consent

By using our website and providing your personal data, you agree to this privacy policy.

Last updated: March 19, 2026